Fatal Login Error

[enfuegochompy 1]

Good Day

 

I have been told to post my files here to fix the current problem I am having with my game.

Please let me know if there is anything else you require

Have a lovely day

 

Kind regards

Dwayne Clay

 

DxDiag.txt

Ylands_Data.rar

[enfuegochompy 1]

HAve i done something wrong as i havent had a response yet and my post is the only one that shows a star instead of a circle

[Ane 1213]

I'm not sure what you mean by the star/circle thing.

Anyway, we're looking into it (there's another user with the same issue: https://ylands.com/community/topic/18197-yld-8508-fatal-logon-error-gameserver-getuserprofile-code-2/), as soon as I know something I'll post it on the forum.

 

[Ane 1213]

Can you please send us the following files? output_log and output_log_clean, (Program Files(86)\Steam\steamapps\common\Ylands\Ylands_Data)

[enfuegochompy 1]

Thank you for getting back to me, 

my first post has all the files needed, its in the discription Ylands_Data its the .rar file

I will add my output_log and output_clean file output_log.txtoutput_log_clean.txt

[enfuegochompy 1]

Hi Ane i would like to just follow up on the problem in the game is there anything you would like me to do on my side?

[Ane 1213]

Hi! We are still looking into it. Another user said reimaging his PC worked for him, but I cannot guarantee anything, so if you want to try that solution is up to you.

As soon as I know something I'll let you know.

[enfuegochompy 1]

Hi Ane 

I haven't heard back from you in over a month has anything been resolved yet??

Kind regards

[Ane 1213]

Did you try the suggested solution?

[enfuegochompy 1]

I have uninstalled everything and reinstalled it, still gives the same error

[enfuegochompy 1]

hi Ane 

Any news your side

[enfuegochompy 1]

Good day Ane

Please can you give me a refund for the game as nothing is being done.

Kind regards