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Lukasus224

UNDER REVIEW [YLD-13465] [YLD-21120] Unable to login

Question

When I start the game, I get to the loading screen, which for some reason loads up instantly. Then after some time I get this message :
FATAL LOGIN ERROR
UNABLE TO COMPLETE BACKEND REQUEST
I reinstalled it multiple times hoping it would fix, but no.
The previous versions worked for me but since 0.11 it doesn't.

Ylands 21.11.2018 20_32_29.png

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Please attach the following files: output_log and output_log_clean, you can find them in the directory \Program Files(86)\Steam\steamapps\common\Ylands\Ylands_Data

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I have the problem too.

Output_log :

Initialize engine version: 2018.2.14f1 (3262fb3b0716)
GfxDevice: creating device client; threaded=1
Direct3D:
    Version:  Direct3D 11.0 [level 11.1]
    Renderer: NVIDIA GeForce GTX 1050 (ID=0x1c8d)
    Vendor:   
    VRAM:     4021 MB
    Driver:   24.21.13.9924
Begin MonoManager ReloadAssembly
- Completed reload, in  0.304 seconds
<RI> Initializing input.
<RI> Input initialized.
<RI> Initialized touch support.
UnloadTime: 2.073437 ms
Unloading 4 Unused Serialized files (Serialized files now loaded: 16)
UnloadTime: 0.493538 ms

Unloading 6 unused Assets to reduce memory usage. Loaded Objects now: 5417.
Total: 2.950566 ms (FindLiveObjects: 1.015385 ms CreateObjectMapping: 0.261743 ms MarkObjects: 1.630360 ms  DeleteObjects: 0.042256 ms)

Unloading 2 Unused Serialized files (Serialized files now loaded: 16)
DX11: Texture index out of range
 
(Filename:  Line: 1190)

UnloadTime: 3.622977 ms

 
(Filename:  Line: -1)


Unloading 1097 unused Assets to reduce memory usage. Loaded Objects now: 42603.
Total: 36.073875 ms (FindLiveObjects: 2.856207 ms CreateObjectMapping: 1.894155 ms MarkObjects: 30.633871 ms  DeleteObjects: 0.688821 ms)

Setting up 2 worker threads for Enlighten.
  Thread -> id: 2ffc -> priority: 1 
  Thread -> id: 1d58 -> priority: 1 

 
(Filename:  Line: -1)


 
(Filename:  Line: -1)

Output_log_clean : 

YlandsLog { "LaunchUtc" = "25/11/18 15:08:59(1)", "LogVersion" = 1 }

[IN] [25/11 15:08:59.24] Ylands Version: 0.11.0.60641 0_11 prod full '0.11 Full + DS-U 32'

[IN] [25/11 15:08:59.24] System spec: os=Windows 10  (10.0.0) 64bit cpu=Intel(R) Core(TM) i5-7300HQ CPU @ 2.50GHz mem=8077 gpu=NVIDIA GeForce GTX 1050 gpuVendor=NVIDIA gpuMem=4021

[IN] [25/11 15:08:59.26] loading D:\Program Files (x86)\Steam\steamapps\common\Ylands\Ylands_Data\StreamingAssets\Packages\a5

[IN] [25/11 15:08:59.26] done: 2ms

[IN] [25/11 15:08:59.26] loading D:\Program Files (x86)\Steam\steamapps\common\Ylands\Ylands_Data\StreamingAssets\Packages\a4

[IN] [25/11 15:08:59.26] done: 3ms

[IN] [25/11 15:08:59.26] loading D:\Program Files (x86)\Steam\steamapps\common\Ylands\Ylands_Data\StreamingAssets\Packages\a3

[IN] [25/11 15:08:59.27] done: 8ms

[IN] [25/11 15:08:59.27] loading D:\Program Files (x86)\Steam\steamapps\common\Ylands\Ylands_Data\StreamingAssets\Packages\a2

[IN] [25/11 15:08:59.43] done: 167ms

[IN] [25/11 15:08:59.43] loading D:\Program Files (x86)\Steam\steamapps\common\Ylands\Ylands_Data\StreamingAssets\Packages\a1

[IN] [25/11 15:08:59.44] done: 176ms

[IN] [25/11 15:08:59.55] command line arguments: "D:\Program Files (x86)\Steam\steamapps\common\Ylands\Ylands.exe" -logFile ./Ylands_Data/output_log.txt

[IN] [25/11 15:08:59.77] inited lm config

[IN] [25/11 15:09:01.92] Logging On

[IN] [25/11 15:09:01.92] Logged On 76561198269339568 (universe=k_EUniversePublic type=k_EAccountTypeIndividual accid=309073840 inst=1)

[IN] [25/11 15:09:01.93] Requesting session ticket

[IN] [25/11 15:09:02.26] Request #0: POST https://api.bistudio.com/user/api/v1.0/steam/token 1436B ...

[ER] [25/11 15:09:02.30] Response #0: HTTP Error while processing OAuth/Login: Cannot connect to destination host
+t CoreServices.CoreServicesManager.LogError (Int32, String, Object[])
CoreServices.AbstractPendingRequest.DoParseResponse (Any&)
CoreServices.AbstractPendingRequest.ParseResponse (Any&)
CoreServices.PendingRequest`1[CoreServices.Model.Oauth.PublisherTokenAuthResponse].TryFinish ()
CoreServices.AbstractPendingRequest.Update ()
CoreServices.CoreServicesManager+<UpdateCoro>c__Iterator0.MoveNext ()
UnityEngine.SetupCoroutine.InvokeMoveNext (IEnumerator, IntPtr)

[IN] [25/11 15:09:03.29] canQuit: True

[IN] [25/11 15:09:03.31] Quitting


--UnityLog--

Initialize engine version: 2018.2.14f1 (3262fb3b0716)
GfxDevice: creating device client; threaded=1
Direct3D:
    Version:  Direct3D 11.0 [level 11.1]
    Renderer: NVIDIA GeForce GTX 1050 (ID=0x1c8d)
    Vendor:   
    VRAM:     4021 MB
    Driver:   24.21.13.9924
Begin MonoManager ReloadAssembly
- Completed reload, in  0.304 seconds
<RI> Initializing input.
<RI> Input initialized.
<RI> Initialized touch support.
UnloadTime: 2.073437 ms
Unloading 4 Unused Serialized files (Serialized files now loaded: 16)
UnloadTime: 0.493538 ms

Unloading 6 unused Assets to reduce memory usage. Loaded Objects now: 5417.
Total: 2.950566 ms (FindLiveObjects: 1.015385 ms CreateObjectMapping: 0.261743 ms MarkObjects: 1.630360 ms  DeleteObjects: 0.042256 ms)

Unloading 2 Unused Serialized files (Serialized files now loaded: 16)
DX11: Texture index out of range
 
(Filename:  Line: 1190)

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Please send the logs as an attachment :)

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16 hours ago, AquaKill61 said:

After doing the last game update I still have the same problem. You have any solution ?

Can you please send the logs as an attachment instead of pasting the whole thing here? :)

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Getting same but with error code 401, i have been speaking with support but not getting help either, so im writting here to get more attention about this problem. i have had this error for over a year.. 

 

output_log.txt

output_log_clean.txt

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10 hours ago, Ane said:

I know you're playing right now, so I guess problem solved? :P

I had to reinstall steam. It was very painful.

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Not sure, we'll take a look at the files you sent. Are you still having the issue?

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24 minutes ago, AquaKill61 said:

For me, the problem is solved it came from my FireWall.

Thank you for your help.

Good to know :) Enjoy the game!

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 @Ane, @Aleš Ulm,

Hello All,

oday I wanted play, and ran into the screen on Ylands that resolved to that I cannot play the game. 

Firewall of the router does not drop anything,
Also I checked out my Firewall in Win 10 and Inbound and outbound connection is allowed for both TCP and UDP ports for the game. As I was able to play ylands 2 days ago i think. 

Kind regards,

Martin


 

20190223145326_1.jpg

output_log.txt

output_log_clean.txt

DxDiag.txt

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Hi, I just sent you a message because I was not even able to log in to the forums. The header or top bar with the login button did not even show. Now this is showing and I tried logging in to the game and it works for me now.

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?I solved it by opening the firewall configuration and giving all the permissions to Ylands

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If this helps I was able to clear its error immediately after receiving it today by verifying the integrity of the game files. This can be done by Right clicking Ylands in steam and selecting Properties. Under the "Local Files" Tab there is a button on the bottom that says "Verify the Integrity of Game Files" After this runs restart Steam and launch the game. It worked for me, I hope it does for everyone else.

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