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Ruborio

RESOLVED Account problem

Question

Hello, 

I played this game for a few hours and enjoyed it very much. So I bought this game, but when I wanted to play an exploration game, I deleted my current game. I couldn't start any game anymore, so I wanted to link my account to be able to contact the technical support of this game, and by doing that, it deleted my account and my purchase of the game. Now I have lost my first account (the one before I linked it) and that deleted my purchase, yet I paid it well ... 

Please help me find my old account and the paid version of the game I bought.

 

 

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Hi there! 

Please let me know your nickname in the game and we will get it back for you.

So sorry this happened! 

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Hi, thanks for your answer. 

My nickname in the game is Ruborio. 

 It's ok, games bugs sometime.  

 

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So we see that your "Ruborio" account indeed had the DLC and now it doesn't seem to be connected to Steam ID. Are you using a different account now that we could give the DLC and coyns back to? 

 

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Yes, i am using a different account, it is "Ruborio2" account. Am I going to keep this second account ?  Do you know if i have to change my bohemia account ? Indeed, i don't know if my bohemia account is linked to my "Ruborio" account or to my "Ruborio2" account. 

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You should have the Exploration DLC and everything related to the purchase in your account :) 

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