Hey @Whane The Whip ,
We are sorry that you had difficulties with our service, we are constantly working on improving our services and Ylands is no exception!
We have been trying to reach out to you and have offered several options to make this right as we understand that your time and money are important.
Our support lines are open from 2:00 pm to 6:30 pm PST, if you had called 6 hours before close, it would have been before our phone lines open, unfortunately. Additionally, we have an international line that's open for 11 hours daily.
As for your tickets, it looks like you may have accidentally forgotten to add your Login Token to your server. We fixed it for you, and are working to make this easier in the future.
Unfortunately, we did have an unusually high ticket volume which led to a longer response time, this is why we offered you free time to compensate for your downtime.
Hopefully, this helps anyone who may have difficulties in the future: https://wiki.nitrado.net/en/How_to_Set_up_a_Ylands_Nitrado_Server
Please reply to your ticket, let us know how we can make this right for you, as we aim to make all of our customers happy.
