Help, the game closed after initial loading screen

[Help, the game closed after initial loading screen]

On 3/16/2022 at 5:43 PM, Nikki Severin said:

Thank you for the information. Can you please try and update your system, we see that it's quite outdated and the drivers? 

Also, when playing, make sure you are logged into the Microsoft store. 

Let me know if this helps  

Hi Nikki,

This happens again even after I update my system and logged into Microsoft store.

Here is the logs:

 

log_userscripts.txt

UnityPlayer.log

UnityPlayer_clean.log

[Help, the game closed after initial loading screen]

Thank you NIkki, will try that the next time I run into this problem

[Help, the game closed after initial loading screen]

15 hours ago, Nikki Severin said:

Hello! 

Sorry about the trouble you're having. Is this still happening? If yes, I will need the game logs (please get those after you try to get into the game and it fails). 

We need both output_log.txt and output_log_clean.txt files. You can find them here: C:\Users\ (the user name that installed Ylands) \AppData\Local\Packages\BohemiaInteractivea.s.Ylands_ezkh2j9f9meea\TempState 

Hi Nikki,

Just after I finished my previous post, the problem happened again.

I couldn't find the files you're mentioning though.

Inside TempState folder there are only these three files (attached)

log_userscripts.txt

UnityPlayer.log

UnityPlayer_clean.log

[Help, the game closed after initial loading screen]

Hi Nikki,

I finally do 'reset' and via Windows app settings, and moved the app from C to local storage (D) about 48 hrs ago. Since then there hasn't been any trouble apart from the progress that was missing after the reset.  

I will send those files when this happen again.

 

Thanks!

 

[Help, the game closed after initial loading screen]

Hi Igor,

Yes, it happened on the same day where there was a server maintenance notification.

Do you know how to solve this without reinstalling? I'd hate to keep reinstalling everytime there's a server update/maintenance

 

 

[Help, the game closed after initial loading screen]

Hi,

I bought the game from Microsoft Store and play on Windows pc.

It run smoothly for a few days, and then it just won't open. After the loading screen (attached) the game just closed.

It happened before and solved it by uninstal-reinstal but the progress on Explorer is missing. I still have the items that I bring with me along with pets and boat, but I can not access the starting island and one island I had explored before the issue. The game went good for a few days and the same thing happen again now.

Could anyone help?

Thank you!