Crash on launch / Game doesn't start (Steam=

[Crash on launch / Game doesn't start (Steam=]

I'm sorry we can't help you more, but this is really an error that we haven't seen before.  Hopefully it helps, but it's rather a hip shot at this point.

[Crash on launch / Game doesn't start (Steam=]

The system you are using is Windows 8, not Windows 8.1, right? The error you get looks like a DirectX error - if it is possible for you to upgrade to Windows 8.1, you'll get a newer DirectX version, which might help. But no promises. 

[My game is not launching properly]

That's a really weird error that I see in the log. Could you please try to install these graphics drivers? http://us.download.nvidia.com/Windows/388.59/388.59-notebook-win10-64bit-international-whql.exe

[Major Graphic Glitches]

I'm sorry StonedGoomba, your PC is below our minimum specs.

[Player stays on Server]

Hi, yes, characters remain on the server even if the player left. You need to find a good cover before you leave a multiplayer session.

[Horse Stuck in Tree]

Oh, that solution didn't came to my mind!  We're glad you solved it and we're very sorry about Relampago!

[Horse Stuck in Tree]

Well, that's unfortunate. Could you send us your save file? Tomorrow, when we're at work, we'll see if we can figure something out for you.

[Horse Stuck in Tree]

Hi, this definitely shouldn't be happening. Could you try /unstuck command? Better backup you save first, though!

[My game is not launching properly]

Hi, sorry to hear that you're having this issue! Could you please send us your output_log and dxdiag following these instructions? That will help us narrow the issue down and hopefully get you gaming.  

 

[Ylands_Data Log files]

3 hours ago, Sonny30cz said:

Dobrý den pánové a dámy z Bohemia Interactive.

Četl jsem na Steamu že žádáte lidi o Log files ze hry,tak pokud Vám to pomůže tak milerád je vám pošlu.

Jsem fanoušek tohoto vašeho nového počinu s názvem YLands. Berte kritiku s rezervou,něklteří totiž nechápou co to Early access znamená. Přeji mnoho zdaru do budoucna ;-)

 

output_log.txt

output_log_clean.txt

 

Ahoj, output logy potřebujeme v případě, že máš ve hře nějaký problém (nejde spustit, nejde načíst save atp.) - v tom souboru najdeme případné výpisy chyb. Pokud problém žádný není, není třeba logy posílat. Každopádně děkujeme za snahu a ochotu!

[Didn't save]

Hi, sorry for the issue. We had a bug in the save system yesterday and it seems like you were affected by it. Please follow this link where ErikPutz wrote a way to bring your saves back. http://steamcommunity.com/app/298610/discussions/0/1499000547472085286/

The original issue is already fixed, which means that after you recover your saves using the method in the link, you shouldn't run into the issue anymore.

[Crash on launch / Game doesn't start (Steam=]

Yes, that's perfectly normal - Ylands does not need VC Redist (thus does not install it) and DirectX is usually already installed in Windows, so we don't install that either.

I hope these drivers will help, please let us know when you know something! If it still doesn't run, post us another dxdiag along with another rar file that you sent in your first post and we'll try to figure it out.

[Crash on launch / Game doesn't start (Steam=]

Thank you. It seems to me from your dxdiag like your drivers are somehow bonked. Could you please download and install these: http://us.download.nvidia.com/Windows/388.43/388.43-desktop-win8-win7-64bit-international-whql.exe

In the installer select custom installation and check the box saying something along the lines of "perform a clean installation."

[saving screen take for evere for inish]

Hi, sorry to hear you're having issues! Could you please attach your output_log and output_log_clean files as explained here? 

 

[Crash on launch / Game doesn't start (Steam=]

Could you please send us a new dxdiag after you updated your drivers?

[Crash on launch / Game doesn't start (Steam=]

To be honest with you, we haven't seen such a crash in the game before, we're investigating it.

[No respawn After Death, New Game Only Option]

Yeah, you get a new character and it spawns on the island of your death, so that you can easily get back to your corpse.  You're welcome!

But as Ane says, you can make a screenshot of the screen that you spoke of, just to make sure we're on the same boat here.

[No respawn After Death, New Game Only Option]

Is it possible that it says "New character" instead of "New game"? When you die in explore, you get to create a new character and continue in the same world that you created. You can then find your corpse and get back your stuff.

[Everything is black]

I looked up your graphics card - Intel HD Graphics 3000 is not compatible - you need a DirectX 11 (level 11) compatible card - yours only has level 10.1. Is the laptop Optimus enabled?

[Everything is black]

Do you have a dedicated GFX in the laptop? Is it possibly an Optimus enabled laptop? If not, you can try to download latest drivers from here https://www.intel.com/content/www/us/en/support/products/81500/graphics-drivers/graphics-for-2nd-generation-intel-processors/intel-hd-graphics-3000.html

Yours are from 2012, latest are from 2015.

[Big Bertha]

Aha, I didn't know that word.

[Big Bertha]

I was expecting this Big Bertha: https://en.wikipedia.org/wiki/Big_Bertha_(howitzer) but yours looks neat as well!

[Hugs from the U.K]

3 hours ago, Kadriah said:

living in sunny England!

 

That's not the England I know from my three weeks long summer visit to London back in 2009.  Welcome to our community!  

[Why does this keep happening? Can't Log in!]

Hmm, is it possible that the upload is so heavy on your bandwidth, that it makes your connection go super slow? I'll see if we can adjust the timeout limit a bit.

[Why does this keep happening? Can't Log in!]

Hi Gracekain, I'm sorry to hear that you're having this issue. If you encounter this bug again, could you please send us your outpug log, found in the game folder? That can help us narrow the issue down. Thanks!