rihapat 236 Posted March 8 Ahoy, Ylanders! Have you ever wondered how feedback works and what goes on behind the curtain? Some of you are in contact with our beloved community manager, Anna, who keeps communication with you. When you write in-game feedback, Anna sifts through all the messages and forwards any unreported bugs to our QA team. Feedback is sent along with the Adventure save of the game from when you submitted the feedback and log files. Often, it's like a detective job, scouring log files for anything suspicious, especially related exceptions or errors. Thanks to this process, we can progress in our attempts to reproduce reported bugs. HUNTING Some issues are obvious, like visual glitches such as bugged icons of assets. However, often it's not that easy, and we may spend hours trying our best to reproduce the reported bug. In cases where reproducing the bug isn't straightforward, we use Unity tools to import data from log files sent with the feedback to our characters. This helps us see the issue from your perspective, allowing us to piece together the mystery. This tool is valuable, especially because a bug might only be reproducible with your data, aiding programmers in potential fixes. Additionally, it helps us consider scenarios of what happened, better enabling us to understand the situation. Our character, with your data imported, has your clothing, inventory, and map. Combined with the report, we can more easily imagine what was happening when the bug occurred. During our search, we often uncover many unrelated bugs, making the search itself effective in bug hunting. With a small team of testers and numerous elements in our game, it's challenging to keep track of everything. Your reports are crucial, and we take the time to address each one, enhancing the game thanks to your contributions. FEEDBACK It's not just about bugs; it's crucial to see your perspective on what's annoying or unpleasant. We are immersed in the game daily, sometimes missing obvious things or getting lost in details. Your feedback helps us see the bigger picture—the game as a complete product, not just individual pieces. We value your feedback and strive to improve the game accordingly. Some of us in the Ylands team keep a close eye on Discord channels to catch all the bugs or other issues. Feedback on the game can sometimes be contradictory, so we consider the majority of feedback and the core direction of the game. COMMUNICATION Solving reported bugs involves communication with various areas of our Ylands team, especially programmers. We may need help understanding log files, exceptions, and errors. Cooperation with designers is essential too, as sometimes issues are more design-related than bugs, requiring the input of designers. Testers also provide feedback when a new feature is implemented, contributing to the polishing process before the feature becomes fully functional. In the case of your sent feedback, we are the ones trying to reproduce reported bugs, and our community manager then maintains communication with you. RANDOM BUGS These are the tricky ones, and we're powerless against them since random bugs may appear once and never again. Fortunately, we have Unity tools to mitigate the damage from these bugs, such as a tool for restoring lost items and exploration points. As mentioned, feedback, whether bug reports or general feedback, is crucial for us to uncover hidden bugs. Your help in catching them is invaluable. Thank you, and have a fantastic day! Stay classy and keep providing feedback! 5 Share this post Link to post Share on other sites
