RESOLVED Unable to start New Exploration

[GoldenPSP 6]

Hello,

Ever since the new exploration mode was released I have been unable to play it.  When I get to the confirm window I can click confirm all day long and nothing happens.  The legacy and sandbox modes work fine.  I have tried removing the game and reinstalling via steam.

 

 

output_log_clean.txt

output_log.txt

[Misa_Bondejcgirl 52]

Hello, thanks for the info. Are you using controller and if so which one?

[GoldenPSP 6]

7 hours ago, Misa_Bondejcgirl said:

Hello, thanks for the info. Are you using controller and if so which one?

No controller.  Windows 10 via steam.  Keyboard/mouse.

[GoldenPSP 6]

Is there a better avenue to get timely support?

[Nikki Severin 1129]

Hello! Sorry for the delay, the team is looking into this and I will let you know as soon as I have more information! Thank you for letting us know about this  

[GoldenPSP 6]

Just now, Nikki Severin said:

Hello! Sorry for the delay, the team is looking into this and I will let you know as soon as I have more information! Thank you for letting us know about this  

Thanks.  Let me know if you need any additional information

[Nikki Severin 1129]

Can you check what your setting under "Controls" is? Is it on "Autodetection"? (see attached) 

If not, you can try switching it to "Mouse & Keyboard" which should help BUT it will permanently disable any controller or gamepad controlling so you will have to use mouse and keyboard only. 

If this doesn't fix the problem, please do let me know!  
 

[GoldenPSP 6]

6 minutes ago, Nikki Severin said:

Can you check what your setting under "Controls" is? Is it on "Autodetection"? (see attached) 

If not, you can try switching it to "Mouse & Keyboard" which should help BUT it will permanently disable any controller or gamepad controlling so you will have to use mouse and keyboard only. 

If this doesn't fix the problem, please do let me know!  
 

That worked!  I'm fine with that as I don't use a controller to play ylands.

[Nikki Severin 1129]

Yay!

Happy to hear that it worked for you!

Have fun playing Ylands and do let us know if there's anything else we can do for you