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Please send us the files output_log_clean and output_log, you can find them in the directory \Program Files(86)\Steam\steamapps\common\Ylands\Ylands_Data

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In order to narrow the issue down, we need the following info:

1/ Your public ip: just open https://www.whatismyip.com/ in webbrowser, it will show the value

2/ Please open windows command line (cmd) and run these three commands for us

tracert api.bistudio.com
nslookup api.bistudio.com
telnet api.bistudio.com 443

and send us the output.

A few suggestions:

- Possible firewall/antivirus interference, try disabling/adding rule for Ylands
- Are you using some browser-level proxy?
- Check the network environment you are running on (if you're at work the traffic might be blocked etc.)

Thanks!

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3 hours ago, Ane said:

In order to narrow the issue down, we need the following info:

1/ Your public ip: just open https://www.whatismyip.com/ in webbrowser, it will show the value

2/ Please open windows command line (cmd) and run these three commands for us

tracert api.bistudio.com
nslookup api.bistudio.com
telnet api.bistudio.com 443

and send us the output.

A few suggestions:

- Possible firewall/antivirus interference, try disabling/adding rule for Ylands
- Are you using some browser-level proxy?
- Check the network environment you are running on (if you're at work the traffic might be blocked etc.)

Thanks!

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