RESOLVED Download / Installation Error

[Creepy Cauliflower 0]

Hello Dev Team.

I recently found out about this game and because of that I wanted to try the free Trial. So I decided to create an Account, and download the free trial game. I opened the installer, which had no problems to install the Launcher. But when I logged in at the launcher itself, it failed downloading the Assets. The Error was: 

 

DOWNLOAD FAILED

ACTOR_UNISEX

 

Could you please help me or fix that? (I allready tryed to reinstall the game, but it didnt work)

Thanks

[Creepy Cauliflower 0]

Hello Berzeger

I looked into the the Logfile myselfe, and found out that it failed downloading the following. (http://cds.d9p2z2c8.hwcdn.net/356ee821d2c446816ac63a7c4f9abfd7e034999e/Actor_Unisex)

The Problem was, that the download got blocked through our Firewall.

Thanks for your help, I was able to fix it now

 

Greeds CreepyCauliflower

[Berzeger 68]

Hi, can you please send us launcher logs? You will find them under C:\Users\<your_username>\AppData\Local\YlandsLauncher. You will find two log files in the folder - please send us both. You can attach files here on the forums.

I tried reinstalling my Ylands copy and redownloading the whole game with no issues. Once we get your log files, we will look into it ASAP and should be able to see where the issue lies. Thanks!

[Berzeger 68]

Ah, great, glad you got it working. 

Enjoy the game!