npme 0 Posted December 8, 2019 Я думал что донат стоит 19 рублей и купил это после того как я поиграл выхожу и у меня осталось 100 р.Прошу возрат денег Share this post Link to post Share on other sites
Adam Snellgrove 1451 Posted December 8, 2019 Yeo, it's 19 euros. Send me your in-game name and we'll correct it. Share this post Link to post Share on other sites
npme 0 Posted December 8, 2019 Return the money, I did not think that it was 19 euros, in the game it was written that it was 19 rubles Share this post Link to post Share on other sites
Adam Snellgrove 1451 Posted December 8, 2019 6 hours ago, npme said: Return the money, I did not think that it was 19 euros, in the game it was written that it was 19 rubles I know, but it was supposed to say 19,99 Eur or the equivalent in Rubles. I'll get it fixed tomorrow. Share this post Link to post Share on other sites
Adam Snellgrove 1451 Posted December 9, 2019 Could you please send me your in-game name so we can refund the Coyns purchase? And your Steam name. You can DM me the info. Share this post Link to post Share on other sites
npme 0 Posted December 9, 2019 Since it was an error on your end, how do I get my funds back to Steam so that I can re-purchase at the correct price? This is an in-game purchase which is not eligible for refund per Steam refund policy Share this post Link to post Share on other sites
Adam Snellgrove 1451 Posted December 10, 2019 16 hours ago, npme said: Since it was an error on your end, how do I get my funds back to Steam so that I can re-purchase at the correct price? This is an in-game purchase which is not eligible for refund per Steam refund policy That's the trouble I'm afraid ? Steam doesn't allow refunds of in-game 'consumables'. And we can't refund it either (because we only 'control' the Coyns). We have fixed the bug showing wrong prices and it will be part of the next HotFix, but how can we make it up to you, that you paid more than expected? Would you be interested in more Coyns? Or a server? I am really sorry this happened and it is totally our fault. It's just we have no way of refunding you the 'real' money because we can't through Steam. Share this post Link to post Share on other sites
npme 0 Posted December 10, 2019 https://steamcommunity.com/id/Checkengine666Simon nick BLVC666 Share this post Link to post Share on other sites
Adam Snellgrove 1451 Posted December 10, 2019 And how can we remunerate you? Would you like a premium server for a month free of charge or 4800 Coyns (twice as much as you have bought)? Share this post Link to post Share on other sites
npme 0 Posted December 10, 2019 Tech support knows about your school, if you give the green light to the refund, they will transfer to my profile and I will make the right purchase Share this post Link to post Share on other sites
Adam Snellgrove 1451 Posted December 10, 2019 Our Tech Support? Share this post Link to post Share on other sites
npme 0 Posted December 10, 2019 Technical support knows about your mistake and they will make a refund, and I will make the right purchase Share this post Link to post Share on other sites
Adam Snellgrove 1451 Posted December 10, 2019 So do you need us to do anything? Share this post Link to post Share on other sites
npme 0 Posted December 10, 2019 gave the nod to the refund Share this post Link to post Share on other sites
npme 0 Posted December 10, 2019 Они ждут ответ от вас , даёте ли вы добро или нет Share this post Link to post Share on other sites
Adam Snellgrove 1451 Posted December 10, 2019 Who is waiting? Our Technical Support? Steam's Technical Support? Who's the contact person in this? Who do we write our 'nod' to? Share this post Link to post Share on other sites
npme 0 Posted December 10, 2019 Steam's Technical Support Share this post Link to post Share on other sites
