BI account linking should be disabled until fixed.

[Igor Q. 519]

After attempting to link my BI account to my steam account, I lost coyns, content and even my account name which I cannot reclaim again.

I contacted BI support and they game me this message.

I have to tell them what THEY lost?

I am not upset, I am furious.

[Adam Snellgrove 1451]

I am going to look into this. When I was told that support will handle this, I was under the impression they'll handle this a bit better than this ?

[Adam Snellgrove 1451]

So @Igor Q. could you please send me your old and new nick and we'll fix it ourselves.

[Igor Q. 519]

Old: IgorQ

Current: LgorQ

I don't know if they will also refund whatever content I had before.

 

 

 

[Fompster 141]

I have no idea if this is relevant as I never linked my account but I seem to have 3 different usernames on the ylands forums and workshop combined and it is quite confusing how this happened (once upon a time there was just one Fompster )

[Adam Snellgrove 1451]

2 hours ago, Igor Q. said:

Old: IgorQ

Current: LgorQ

I don't know if they will also refund whatever content I had before.

 

 

 

Right, you should have it all now. Let me know if it's all good now.

[xxSyngelicxx 0]

Igor Q did u ever get it fixed? I just had the same thing happend to me. someone referred me to this topic jus now. wish i had seen this before i linked.

[Adam Snellgrove 1451]

These guys can help you @xxSyngelicxx to get your stuff back: https://support.bohemia.net/

Let me know, if they got it fixed for ya.

[Ruborio 2]

Hello, I had a similar problem.

I played this game for a few hours and enjoyed it very much. So I bought this game, but when I wanted to play an exploration game, I deleted my current game. I couldn't start any game anymore, so I wanted to link my account to be able to contact the technical support of this game, and by doing that, it deleted my account and my purchase of the game. Now I have lost my first account (the one before I linked it) and that deleted my purchase, yet I paid it well ... 

 

Please could you help me to recover my old account and the paid version of the game I bought.

Thanks for your help.

[Nikki Severin 1148]

On 10/2/2021 at 11:41 AM, Ruborio said:

Hello, I had a similar problem.

I played this game for a few hours and enjoyed it very much. So I bought this game, but when I wanted to play an exploration game, I deleted my current game. I couldn't start any game anymore, so I wanted to link my account to be able to contact the technical support of this game, and by doing that, it deleted my account and my purchase of the game. Now I have lost my first account (the one before I linked it) and that deleted my purchase, yet I paid it well ... 

 

Please could you help me to recover my old account and the paid version of the game I bought.

Thanks for your help.

Hey! 

Please let me know what your previous and current nicknames were and we will fix it for you! 

Sorry about that, we fixed this issue now so it won't be happening anymore! 

[Ruborio 2]

Hi,

We have already spoken together in another topic on the same subject.

My previous nickname is Ruborio and my current nickname is Ruborio2.

Thank you for your help.

[Nikki Severin 1148]

On 10/10/2021 at 11:23 AM, Ruborio said:

Hi,

We have already spoken together in another topic on the same subject.

My previous nickname is Ruborio and my current nickname is Ruborio2.

Thank you for your help.

Should be all done, your new account should have the Exploration pack now  

[Ruborio 2]

Thanks a lot for your help. I can replay the game with exploration pack.  

Have a nice day and good bye ^^