DEV ANSWER [YLD-21440] Failed to initialize graphics.

[aloyrdalla 1]

Hello. I'm having problems to initiate the game for a few months now... Before, the message was "FAILED TO COMPLETE BACKEND REQUEST" in the loading screen.

Now the game doesn't even open:

 

Failed to initialize graphics.
Make sure you have DirectX 11 installed, have up to date
drivers for your graphics card and have not disabled
3D acceleration in display settings.
InitializeEngineGraphics failed

 

I have Dx 12 and AMD RADEON RX 570, already updated to 20.1.1.

There is the log:

 

 

Initialize engine version: 2019.2.8f1 (ff5b465c8d13)
[XR] Discovering subsystems at path C:/Program Files (x86)/Steam/steamapps/common/Ylands/Ylands_Data/UnitySubsystems
GfxDevice: creating device client; threaded=1
d3d11: could not load dd3d11.dll, probably D3D11 is not installed.
d3d11: failed to load directx dlls (80029c4a).
GfxDevice: creating device client; threaded=1
d3d11: could not load dd3d11.dll, probably D3D11 is not installed.
d3d11: failed to load directx dlls (80029c4a).
Failed to initialize graphics.

Make sure you have DirectX 11 installed, have up to date

drivers for your graphics card and have not disabled

3D acceleration in display settings.
InitializeEngineGraphics failed
PlayerInitEngineGraphics: InitializeEngineGraphics failed

 

Please, help... I want to play the game again for MONTHS.

 

Edited January 10, 2020 by aloyrdalla

[Adam Snellgrove 1451]

So it seems this is a broader Unity issue ? Unfortunately there's nothing we can do with it from our end ? Just hope they fox it soon. We'll send in our findings, maybe that'll help.

https://forum.unity.com/threads/directx-errors-after-update-error-only-occurs-in-unity-games.567658/

[Adam Snellgrove 1451]

Hi, I'm so sorry you are getting this trouble. We'll try and fix it for you. Could you please send me the output_logs when this happens? It would help us to see, what is going wrong on startup. This is how: https://ylands.com/community/topic/34-what-to-do-in-case-of-technical-issues/

 

[aloyrdalla 1]

There... Please, help...

 

I didn't even played the update yet... It's been months...

DxDiag.txt

output_log.txt

output_log_clean.txt

[Adam Snellgrove 1451]

Thank you for the logs. We're looking into it.

 

[Berzeger 68]

Hi Aloyrdalla, can you please first verify that you can see the d3d11.dll file in your Windows\System32 folder?

[aloyrdalla 1]

Yep... Its there