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DEV ANSWER What to do in case of technical issues


The aim of this subforum is for players to have another method of reporting technical issues. When opening a new thread please include the following information to better assist you with your issue:

1. Explanation (as detailed as possible) of the issue you're experiencing (if it happens in Single or Multiplayer, if you're running a Dedicated Server etc.)

2. output_log file and output_log_clean, you can find them in the directory \Program Files(86)\Steam\steamapps\common\Ylands\Ylands_Data

3. Screenshots of any errors 

4. DXDIAG report 

To gather a DXDIAG on your computer (Windows 8), please follow the steps below:

  1. Press and hold the Windows key and the letter R on your keyboard 
  2. You will see a Run box in the lower-left corner of your screen
  3. Type dxdiag in the text field
  4. Click OK

This should load the DirectX Diagnostic Tool. Then choose "Save All Information", save the file to a location on your hard drive and then attach that with your reply.

It can happen that you might be asked to provide the game version (you can see this in the left bottom corner in the main menu in the game) or your save game file (stored under Steam\userdata\<your_steam_id>\298610\remote\SaveGames)

If you do not want to post out publicly that information, feel free to send @Nikki Severin or @Aleš Ulm a private message with your files.

Thank you!

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