Jump to content
  • 0
Sign in to follow this  
TonyPearce

A bug on mystery island (yes again)

Question

Game freeze entirely when I unlock the mystery island (Distant Memory), and now when I restart my game and open map, it says this.

What should I do now?Is this happened because of my computer or the game file itself?

20220425155441_1.jpg

Share this post


Link to post
Share on other sites

14 replies to this bug / suggestion

Recommended Posts

  • 0

Are you playing on both Mobile and Computer? That's the only reason I could see that message come up.

Share this post


Link to post
Share on other sites
  • 0
13 minutes ago, spiritchaser28 said:

Are you playing on both Mobile and Computer? That's the only reason I could see that message come up.

No, I only play it on my PC.

It happens when the game doesn't response after I unlock the mystery island.When I restart it, it goes like this.Not sure whether this will happen again or not.

Share this post


Link to post
Share on other sites
  • 0

Next time it does it submit it to the bug reports again and be sure to include your output logs. @Nikki Severin should be back in a couple days and she will take a look at this.

Share this post


Link to post
Share on other sites
  • 0
6 hours ago, spiritchaser28 said:

Next time it does it submit it to the bug reports again and be sure to include your output logs. @Nikki Severin should be back in a couple days and she will take a look at this.

Luckily I hav'nt reset the mystery island now, so could I just upload my output log?

Share this post


Link to post
Share on other sites
  • 0

Once you restart the game it creates a new output log. You want to exit the game and grab the output log when the error occurs. It helps the devs narrow things down.

Share this post


Link to post
Share on other sites
  • 0
1 hour ago, spiritchaser28 said:

Once you restart the game it creates a new output log. You want to exit the game and grab the output log when the error occurs. It helps the devs narrow things down.

Thanks!

Share this post


Link to post
Share on other sites
  • 0

Alternatively, and this should be easier for you, just send us a dev message from inside the game as soon as you can access the game again, briefly describe the problem and the game will automatically send the last five logs to us :) 

  • Upvote 1

Share this post


Link to post
Share on other sites
  • 0
13 hours ago, Nikki Severin said:

Alternatively, and this should be easier for you, just send us a dev message from inside the game as soon as you can access the game again, briefly describe the problem and the game will automatically send the last five logs to us :) 

Hello!I've sent a feedback, looking forward to furthur reply, thank you!

  • Thanks 1

Share this post


Link to post
Share on other sites
  • 0

We received the message but some error occured when fetching the logs, would you mind doing it one more time please? Thank you and sorry about the inconvenience :/

 

Share this post


Link to post
Share on other sites
  • 0
2 hours ago, Nikki Severin said:

We received the message but some error occured when fetching the logs, would you mind doing it one more time please? Thank you and sorry about the inconvenience :/

I see, sorry for the inconvenience.Could I send another in-game feedback some hours later?I cannot access the game right now...

Share this post


Link to post
Share on other sites
  • 0
14 minutes ago, TonyPearce said:

I see, sorry for the inconvenience.Could I send another in-game feedback some hours later?I cannot access the game right now...

Absolutely :) Thank you! 

Share this post


Link to post
Share on other sites
  • 0
11 hours ago, Nikki Severin said:

Absolutely :) Thank you! 

OK, now I've sent another feedback in game, I've also attached my email address.

Share this post


Link to post
Share on other sites

Please sign in to comment

You will be able to leave a comment after signing in



Sign In Now
Sign in to follow this  

×