Gagabou 0 Posted November 2, 2016 Whenever I open my game and click login, the game crashes, I am playing on the trial. Game looks good. DxDiag.txt Share this post Link to post Share on other sites
0 Ane 1213 Posted November 2, 2016 Hello Gagabou! There are 2 files I need to ask from you - YlandsLauncher.log and YlandsLauncher-previous.log. These are located at C:\Users\<your_username>\AppData\Local\YlandsLauncher. Could you also try running the game as administrator? Thanks for your patience! Share this post Link to post Share on other sites
0 Gagabou 0 Posted November 2, 2016 (edited) Thank you for responding so fast, something new just happened. I hit login, and it works, but now it says updating and then it crashes. YlandsLauncher.log YlandsLauncher-previous.log Edited November 2, 2016 by Gagabou Share this post Link to post Share on other sites
0 Berzeger 68 Posted November 3, 2016 Thanks for the log, I'll take a look at it. Share this post Link to post Share on other sites
0 Tulpana 0 Posted November 5, 2016 (edited) On 03.11.2016 at 3:30 AM, Berzeger said: Thanks for the log, I'll take a look at it. Hello, friends! You know, I have the same trouble and just can`t start to play... My OS is Win 8.1 64bit if it matter. The game is fine and I`d like to play it... There are my files below Thank you) YlandsLauncher-previous.log YlandsLauncher.log Edited November 5, 2016 by Tulpana Share this post Link to post Share on other sites
0 Ane 1213 Posted November 5, 2016 We'll take a look at your files too, Tulpana Thank you for your patience! And sorry about this. Share this post Link to post Share on other sites
0 CodyCartel 0 Posted November 5, 2016 I have this same problem. No matter what I click on the launcher, it crashes.DxDiag.fart Share this post Link to post Share on other sites
0 Tulpana 0 Posted November 9, 2016 On 05.11.2016 at 5:35 PM, Ane said: We'll take a look at your files too, Tulpana Thank you for your patience! And sorry about this. Hi all there! What about my question? You still have nothing to say !? It`s so strange and disappointing ... Share this post Link to post Share on other sites
0 Gracekain 86 Posted November 9, 2016 Just my input. When you start the game, it will show the loading screen with the girl in the boat. The game will freeze and stop responding, but it will recover. It happens to me every time I try to play. If you are having this same issue, then try Just letting it freeze, and in about 5 seconds it should recover and finish loading. Share this post Link to post Share on other sites
0 Berzeger 68 Posted November 10, 2016 15 hours ago, Tulpana said: Hi all there! What about my question? You still have nothing to say !? It`s so strange and disappointing ... Is it possible that you use Avast? Share this post Link to post Share on other sites
0 Tulpana 0 Posted November 11, 2016 On 10.11.2016 at 0:21 PM, Berzeger said: Is it possible that you use Avast? Yes. Avast is on board. What shall I do ? Share this post Link to post Share on other sites
0 Gracekain 86 Posted November 12, 2016 5 hours ago, Tulpana said: Yes. Avast is on board. What shall I do ? try disabling it and see if that works? Share this post Link to post Share on other sites
0 Berzeger 68 Posted November 12, 2016 We are currently trying to solve this issue with Avast. What seems to work is to uninstall the game, disable Avast protection, install the game and then run it - still with Avast disabled. It is important to even install it with Avast disabled. I'm sorry for the inconvenience - we are figuring out a fix. 1 Share this post Link to post Share on other sites
0 Tulpana 0 Posted November 12, 2016 7 hours ago, Berzeger said: We are currently trying to solve this issue with Avast. What seems to work is to uninstall the game, disable Avast protection, install the game and then run it - still with Avast disabled. It is important to even install it with Avast disabled. I'm sorry for the inconvenience - we are figuring out a fix. Thank you for the information. I`m trying to be patience. Share this post Link to post Share on other sites
0 Berzeger 68 Posted December 1, 2016 We made some substantial changes to how the Launcher handles its download and update process - all related issues should be fixed in the following update. Thanks for your patience. Share this post Link to post Share on other sites
0 windows69 0 Posted January 17, 2017 Hey guys, i just took the free trial to test this game and i've the same problem listed in this thread. I did block avast, install again, run as admin... nothing seems to work so i'm asking you to look at my issue. ^^ There are my files :YlandsLauncher.log debug.log Hope i'll know why it's not working asap Share this post Link to post Share on other sites
0 Berzeger 68 Posted January 18, 2017 Hi, sorry for your troubles! From what I see in the log, it looks like there is a problem with OpenGL on your side. Do you have up-to-date graphics card drivers? Could you please either send us your dxdiag or tell us your PC specs? Share this post Link to post Share on other sites
0 windows69 0 Posted January 19, 2017 Thanks for the fast reply! My laptop is a bit old now so maybe i don't meet requirements but here's my dxdiag.DxDiag.txt Share this post Link to post Share on other sites
0 Berzeger 68 Posted January 19, 2017 Hi, thanks for the DxDiag. Unfortunately, you are very far from our minimal hardware requirements, there is no way you'll be able to run the game on that laptop. Share this post Link to post Share on other sites
0 windows69 0 Posted January 19, 2017 Well got it, it was obvious but as i can still play pretty recent game i thought it can be posible. I'm not worried, just need to find a better Pc and finally try this game out Share this post Link to post Share on other sites
0 Berzeger 68 Posted January 20, 2017 No stress, we'll still be here when you're ready. :)) Share this post Link to post Share on other sites
Whenever I open my game and click login, the game crashes, I am playing on the trial. Game looks good.
DxDiag.txt
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