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Gagabou

RESOLVED Game crashing when I click Login

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This issue is no longer relevant since login is handled differently since then. 

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Hello Gagabou!

There are 2 files I need to ask from you - YlandsLauncher.log and YlandsLauncher-previous.log. These are located at C:\Users\<your_username>\AppData\Local\YlandsLauncher.

Could you also try running the game as administrator?

Thanks for your patience! :) 

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  On 11/3/2016 at 12:30 AM, Berzeger said:

Thanks for the log, I'll take a look at it.

Hello, friends!

You know, I have the same trouble and just can`t start to play...

My OS is Win 8.1 64bit if it matter.

The game is fine and  I`d like to play it...

There are my files below

Thank you)

 

YlandsLauncher-previous.log

YlandsLauncher.log

Edited by Tulpana

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We'll take a look at your files too, Tulpana :) 

Thank you for your patience! And sorry about this.

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  On 11/5/2016 at 2:35 PM, Ane said:

We'll take a look at your files too, Tulpana :) 

Thank you for your patience! And sorry about this.

Hi all there!

What about my question?

You still have nothing to say !?

It`s so strange and  disappointing ...

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Just my input.  When you start the game, it will show the loading screen with the girl in the boat.  The game will freeze and stop responding, but it will recover.  It happens to me every time I try to play.  If you are having this same issue, then try Just letting it freeze, and in about 5 seconds it should recover and finish loading.

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  On 11/9/2016 at 6:14 PM, Tulpana said:

Hi all there!

What about my question?

You still have nothing to say !?

It`s so strange and  disappointing ...

Is it possible that you use Avast?

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We are currently trying to solve this issue with Avast. What seems to work is to uninstall the game, disable Avast protection, install the game and then run it - still with Avast disabled. It is important to even install it with Avast disabled. I'm sorry for the inconvenience - we are figuring out a fix.

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  On 11/12/2016 at 12:19 PM, Berzeger said:

We are currently trying to solve this issue with Avast. What seems to work is to uninstall the game, disable Avast protection, install the game and then run it - still with Avast disabled. It is important to even install it with Avast disabled. I'm sorry for the inconvenience - we are figuring out a fix.

Thank you for the information. I`m trying to be patience.

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We made some substantial changes to how the Launcher handles its download and update process - all related issues should be fixed in the following update. Thanks for your patience.

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Hey guys, i just took the free trial to test this game and i've the same problem listed in this thread. 
I did block avast, install again, run as admin... nothing seems to work so i'm asking you to look at my issue. ^^
There are my files :
YlandsLauncher.log

debug.log 
Hope i'll know why it's not working asap :P

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Hi, sorry for your troubles! From what I see in the log, it looks like there is a problem with OpenGL on your side. Do you have up-to-date graphics card drivers?

Could you please either send us your dxdiag or tell us your PC specs?

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Hi, thanks for the DxDiag. Unfortunately, you are very far from our minimal hardware requirements, there is no way you'll be able to run the game on that laptop. :(

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Well got it, it was obvious but as i can still play pretty recent game i thought it can be posible.
I'm not worried, just need to find a better Pc and finally try this game out :P
 

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