Berzeger

Hi, do you have up-to-date graphics drivers? Could you please send us your dxdiag?

No stress, we'll still be here when you're ready. :))

Hi, thanks for the DxDiag. Unfortunately, you are very far from our minimal hardware requirements, there is no way you'll be able to run the game on that laptop.

Hi, sorry for your troubles! From what I see in the log, it looks like there is a problem with OpenGL on your side. Do you have up-to-date graphics card drivers? Could you please either send us your dxdiag or tell us your PC specs?

Haha, I didn't think of this reference. When our artists first showed us these puppies and cubs, it reminded me of Tiberium fiends.

Hi, this issue should be fixed in the following update. Thanks for your patience!

We made some substantial changes to how the Launcher handles its download and update process - all related issues should be fixed in the following update. Thanks for your patience.

Thanks for the report - it should be fixed in the following update.

Hello everyone! We're seeing an issue with our game launcher that makes it fail for a fraction of users with an error saying "Deleting directory 'C:/Program Files/Ylands/Launcher/../tmp' failed." After some investigation, we believe this issue might be connected to Avast antivirus. If you experience this problem, try to disable your antivirus before launching the launcher. More advanced users might want to just add C:\Program Files\Ylands (or whichever path you installed the game to) to the exclusion list. We'll look into this issue ASAP in the meantime. Thanks for understanding.

We managed to find the root cause of the issue and it should be fixed in the following update.

Thanks for the report, I managed to reproduce it and it should be fixed in the following update.

Don't worry about that, stuff happens, right? :)) I hope you enjoy the game!

Hi, what email address do you use to log in in the launcher? We see that you bought the game on your clear.net.nz email, but you use your gmail one to log in. This means you have two BI accounts, but you use the one, that doesn't have the game bought, to log in.

We are currently trying to solve this issue with Avast. What seems to work is to uninstall the game, disable Avast protection, install the game and then run it - still with Avast disabled. It is important to even install it with Avast disabled. I'm sorry for the inconvenience - we are figuring out a fix.

Is it possible that you use Avast?

Also, are you by any chance using 1366 * 768 or 1360 * 768 resolution?

Hi, I'm sorry you're having issues with the launcher. Can you please tell us what country/region are you from? It looks like our content delivery network servers do not respond to you for some reason.

Thanks for the log, I'll take a look at it.

That's actually an idea that has been in my mind for some time now, I'll try to do it in the next patch/update.

Thanks for the log, we'll fix the issue and let you know here.

Hi, could you in the meantime please send us the corrupted save files? You should be able to easily find them in your Documents folder.

Or what we really look like.

Great! Glad you guys can finally play the game.

We managed to find the issue and finally fixed it. You can download the new launcher at http://download.ylands.com/Ylands_setup.exe. Please let us know if it solves your issue and thank you very much for your patience.

That last log is actually very helpful, thank you! I will let you know as soon as the issue is solved.