RESOLVED [YLD-28147] Game unresponsive after exiting exploration

[spiritchaser28 920]

Not sure why, but this has happened 3 times already. I leave explore and it shows me the spinning circle, then it freezes and the game becomes unresponsive. It does save my progress so I'm not terribly worried about it. Just don't like shutting the game down with windows prompts. Attached the output logs.

output_log.txt

output_log_clean.txt

Edited December 19, 2020 by spiritchaser28

[Chocho-bis 0]

Issue was caused by insufficient memory (4GB) and game was not able to handle that. With passing years game updated to newer version of unity engine and many new features were added thus we had to increase the memory minimum requirements.  There were some memory leaks (most of them are fixed between 1.6 and 1.8). There is still one memory leak from this issue (when you travel between two islands repeatedly not every memory info about is cleared properly) but it was reduced significantly (right now you will add 100MB per 10 minutes if you are constantly moving between two ylands it was almost 800MB before). So to summarize there is still room for optimization, but mentioned issues are no longer that severe.

[spiritchaser28 920]

Became unresponsive again when I was moving from one region to another. It says the game was saved. Screen went white and windows gave me a message asking to close or wait for it to respond. I waited 5 minutes and closed it.

 

output_log.txt

output_log_clean.txt

[spiritchaser28 920]

Happened again today in exploration. Sailed to the edge of the map. Pulled up map to travel to different region...game saved then became unresponsive when it was loading the next map. Attached logs

 

output_log.txt

output_log_clean.txt

[spiritchaser28 920]

The crashes and glitches are getting worse. I crashed once while I was in the process of building a ship. Game just suddenly closed without warning. I didn't think to save the logs the first time because it had been saving my progress when it happened, but this time it did not. It did a weird rollback. Everything I had added to the ship blueprint was still there, however I was missing about 60 Ylandium crystals and 600 iron ingots and 200 sisal from my inventory.  I checked where I had previously placed them before the crash and they were nowhere to be found. In my inventory were duplicate items of things I had already put up. So suddenly I had 2 sets of samurai armor instead of 1, etc. I wrote it off as a bad glitch and continued to build my ship then it crashed again. Same thing, duplicated inventory. (Now 3 samurai armor sets) Ship still had everything I put there. But Crystals, Iron and other missing items never returned. I saved the log from the second crash this time. Another odd thing about the second crash was a friend who was helping me left to go to his island map to make more cloth and it had rolled back to the point on his map that he suddenly had the 240 cloth he just gave me before he left.

output_log_clean.txt

output_log.txt

Edited December 23, 2020 by spiritchaser28

[spiritchaser28 920]

It also becomes unresponsive and sometimes crashes when I am traveling to another map....it will start to load then game just stops responding. Here are 2 more output logs. from 2 separate sessions.

output_log (2).txt

output_log_clean (2).txt

output_log.txt

output_log_clean.txt

[spiritchaser28 920]

And yet again. It seems to happen most the time when I am either exiting the game or exiting a map and going to another.

output_log.txt

output_log_clean.txt

[spiritchaser28 920]

Okay now it's getting messy. I got no responses for these posts and yet this nonsense has to be fixed. Travelling to a different region i explore again and game became unresponsive. I hate using task manager to close it down every single time ... seriously guys and gals at Bohemia....fix this.  This should not be something I have to comment on every day. luckily it does not lose progress...but I mean dang....why do the players have to suffer through a 30 minute loading screen? Only to find out the game stopped responding? I am about to go full windows mode just so I can hit the x at the top right to close it down. This shouldn't happen...games are meant to be played, games are not meant to frustrate staring at a spinning wheel that stopped ..only to see this screenshot 

 

output_log.txt

output_log_clean.txt

[spiritchaser28 920]

Yep...again. 

output_log.txt

output_log_clean.txt

[spiritchaser28 920]

Do I have to keep posting this? Do you folks at bohemia have enough of the output logs? I don't know what else to do but keep posting ..maybe i should come back and continue after the holidays

 

[ocnoglittle 760]

4 hours ago, spiritchaser28 said:

Do I have to keep posting this?

Adam said "Well one set of logs per unique problem I'd say. So if it is still the same server connection problem, then I think we have the needed info. If we need more, I'd let you know" when I asked about multiple output logs for the same problem. If you think it is multiple errors, then more output logs would be good.

[spiritchaser28 920]

Alrighty then...I will keep posting the logs as it happens

[spiritchaser28 920]

Crashed and closed the game without a single warning on this log.

output_log_clean.txt

output_log.txt

[spiritchaser28 920]

Happened again. Became unresponsive and crashed when going to a multiplayer map. 

output_log.txt

output_log_clean.txt

[Adam Snellgrove 1451]

Thank you very much for the logs. Sorry for not responding sooner, I was on Holiday. I will send it over to QA immediately and hopefully, they can figure out, what's going on ?

[Adam Snellgrove 1451]

It seems it is a problem with insufficient memory ? Could you please also send us your crash logs, when it happens again? Would give us more clues as to where precisely the problem lies. You can find them here: C:\Users\yourusername\AppData\Local\Temp\Bohemia Interactive\Ylands\Crashes

[spiritchaser28 920]

Done and done. 

Happened again earlier today. Travelling from one map to another.

I also went to the directory you listed above, however there was nothing in the crashes folder. No hidden files either it seems.

output_log_clean.txt

output_log.txt

[Adam Snellgrove 1451]

Could you please send me the map you were currently on, when it last happened? That might help the QA team zero in on the problem. You can find it here: C:\Program Files (x86)\Steam\userdata\841649436\298610\remote\SaveGames

The latest one please ?

[spiritchaser28 920]

Well I removed that map...but when it happens again I will definitely do as you suggest. It sometimes happens when I leave the Locust map to go to any other island. I am there quite frequently. It is a multiplayer on a rented server that is password protected....when I move either to or from there from a single player offline server it happens....or if I go from singleplayer to multiplayer public server, same sort of thing....I think maybe it has to do with changing the styles of gameplay....single to multiplayer and vice versa. I decided last night to test how long it would remain unresponsive by leaving a multiplayer online game and going to a single player offline map without doing anything but waiting to see if it became responsive. After waiting a full 45 minutes of looking at  "the program has become unresponsive" message from windows...it finally loaded the single player offline map. Seems to happen to me at least once a day because I do go back and forth between the multiplayer and single player games. So next time it happens I will send you the maps.

[kimbuck 746]

ditto everything  for me.

regarding   memory, i have  a  2 Tb external  drive  fitted, and   for good measure  run  CCleaner and also    Bitdefender  Optimizer to  clean up  files  etc ..   but  it happened  again  today ..game  hung   when trying to move between islands

Logs  attached

'

output_log_clean.txt

output_log.txt

[spiritchaser28 920]

Yeah my laptop has 1 Tb drive, but I don't run a registry cleaner or anything like that. I usually keep on eye on what files need to go and clean them myself. I also open task manager and close all non essential programs before I play to make the game run a bit smoother..

[spiritchaser28 920]

Ok @Adam Snellgrove It happened again. This time I was leaving the game from exploration. It became unresponsive again. I have included output logs and was going to add the save game data map here, but this forum would not allow the extension type  (.ylandsgame file) I will send it to you through discord.

I noticed earlier there was one island are in particular giving me trouble when trying to go from one map to that map. I deleted it and it still would not let me get in. It wouldn't even allow me to change the name of the map. When that happens again I will forward the info.  

 

output_log.txt

output_log_clean.txt

[handofthesly 214]

I have also been having similar issues with the game becoming unresponsive after exiting exploration back to the main menu. As well as the occasional freeze mid game.

[spiritchaser28 920]

Happened again. Left exploration to go to main menu. Saw the wheel spinning, it froze then game became unresponsive. No crash logs because windows shut it down. 

output_log.txt

output_log_clean.txt

[spiritchaser28 920]

Twice today. This time going from one random map to another. Wheel stops spinning....wait 15 minutes....nothing. unresponsive. Restart ylands at same island I was trying to leave. That reminds me...is there any way we can just go to a point on the world map if the game just starts and you know your character is at the edge of the map? What I mean is. I hate loading that map just to load another. It would be nice if when you load the world map you could just choose a region and go there instead of having to be at the edge each time. Especially handy if you are on a laggy map and want to go immediately or when you just fire up the exploration game.

output_log.txt

output_log_clean.txt

Edited January 10, 2021 by spiritchaser28

[spiritchaser28 920]

Well I was hoping after the last hotfix this issue would have been addressed, but it's still happening. 

output_log.txt

output_log_clean.txt