RESOLVED [YLD-30356] So...this is a big problem. Failure to load user data

[spiritchaser28 920]

I tried to connect to exploration....and 

output_log.txt

output_log_clean.txt

[spiritchaser28 920]

Restarted my computer and got in exploration for a minute.....but when I left the map.....couldn't get back into exploration. 

output_log.txt

output_log_clean.txt

[ocnoglittle 760]

Spirit, you are supposed to make a bug title that is descriptive ?

[NICO14973 65]

Always happens to me, but its because my internet connection, maybe you had some connecction problems at the time?

[spiritchaser28 920]

5 hours ago, ocnoglittle said:

you are supposed to make a bug title that is descriptive

BIG PROBLEM.....that isn't descriptive enough? Game does not load because it says there's a big problem and to contact devs? Should I say that?

Edited April 23, 2021 by spiritchaser28

[spiritchaser28 920]

2 hours ago, NICO14973 said:

Always happens to me, but its because my internet connection, maybe you had some connecction problems at the time?

I had fast internet connection at the time. I tested the speed thinking the same thing

[ocnoglittle 760]

From the Reporting Guildlines: When you create a topic, please avoid using non-descriptive titles such as: "HELP!!!" "Problem!!!". Please use a clear title that includes your problem. ?

I would have said "Problem loading user data" or "Failed to retrieve user data"

[spiritchaser28 920]

Changed the title

[ocnoglittle 760]

I just got it too:

I was opening Exploration. I had last been in Locust (Jchob's server).

output_log.txt

output_log_clean.txt

[spiritchaser28 920]

Could this be a glitch that sometimes occurs when connecting to the main cloud server? Just thinking outside the box here. Technically when I got back in the game a few hours later I didn't seem to lose anything.

[Nikki Severin 1148]

Looking into this! Thanks for reporting this, everyone! 

[Chocho-bis 0]

There were a lot of causes of this most of them were safety measures which should apply in corner-cases but they applied in any form of ungraceful disconnect from server, there were bundles of fixes every update from 1.6 to 2.0, now it should appear only in the critical cases, there should be proper message which will also tell you date of unlock (it is locked only for two minutes).