Ane

Please try reinstalling the game and check for antivirus interference.

Good luck with that!

Please send us the following files: output_log and output_log_clean, you can find them in the directory \Program Files(86)\Steam\steamapps\common\Ylands\Ylands_Data

Please send us the following files: output_log and output_log_clean, you can find them in the directory \Program Files(86)\Steam\steamapps\common\Ylands\Ylands_Data

Right now it affects the character in the sense that you are not able to sleep under the rain, or you get cold because of it. Also, it puts out fire. When there are storms you can see how it affects the water too.

Check this: http://steamcommunity.com/app/298610/discussions/0/1499000547472085286/

Well, look for emails from Bohemia Interactive

Yes.

If you bought the game before Steam you should have 9600 (I believe it is?) coyns too. Please check if the Link account in the game settings is active and can be clicked. If not, the linking procedure failed for some reason, so please try again. If it isn't and the accounts are linked, tell me your account name or email and we'll take care of it asap.

You've got the info on how to do it here:

You migh have to add Ylands as an exception, that should solve it. Sorry about that!

In order to narrow the issue down, we need the following info: 1/ Your public ip: just open https://www.whatismyip.com/ in webbrowser, it will show the value 2/ Please open windows command line (cmd) and run these three commands for us tracert api.bistudio.com nslookup api.bistudio.com telnet api.bistudio.com 443 and send us the output. A few suggestions: - Possible firewall/antivirus interference, try disabling/adding rule for Ylands - Are you using some browser-level proxy? - Check the network environment you are running on (if you're at work the traffic might be blocked etc.) Thanks!

The saves are stored under Steam\userdata\<your_steam_id>\298610\remote\SaveGames. Hope that helps.

Hi! Sorry about that. We need the logs located in the installation directory (steam/library/ylands/properties/tab-local-files/click browse-local-files button) under Ylands_data/output_log_clean.txt. Thanks!

It looks like it's not an Ylands specific error. You could try the following: -Restart Steam and/or your machine. -Reset network adaptor: From a command prompt enter netsh winsock reset and restart your machine. -Try adjusting settings for third-party applications, such as antivirus software or disabling it completely for the duration of update -Try installing to a steam library on a different harddriv

Please, the next time it happens, send us the following files: output_log and output_log_clean, you can find them in the directory \Program Files(86)\Steam\steamapps\common\Ylands\Ylands_Data

Please, whenever this happens, send us the following files: output_log and output_log_clean, you can find them in the directory \Program Files(86)\Steam\steamapps\common\Ylands\Ylands_Data

What mode are you playing? Are you playing via Dedicated Servers?

Hi! So sorry about that! Last night we released a hotfix fixing this issue. If you were affected by this bug and wish to retrieve your latest saves, please follow this forum post: http://steamcommunity.com/app/298610/discussions/0/1499000547472085286/

Please first make sure you completely uninstall the launcher version of Ylands and then install the Steam one. It looks like the "content file locked" issue is not an Ylands specific error. You could try the following: -Restart Steam and/or your machine. -Reset network adaptor: From a command prompt enter netsh winsock reset and restart your machine. -Try adjusting settings for third-party applications, such as antivirus software or disabling it completely for the duration of update -Try installing to a steam library on a different harddriv

Hi! You mean in "Shared/Split Screen" mode? I'm afraid it's not possible to play that way!

Hi! So sorry about that! Last night we released a hotfix fixing this issue. If you were affected by this bug and wish to retrieve your latest saves, please follow this forum post: http://steamcommunity.com/app/298610/discussions/0/1499000547472085286/

This should be fixed now, if not, let us know!

Please send us the files output_log_clean and output_log, you can find them in the directory \Program Files(86)\Steam\steamapps\common\Ylands\Ylands_Data

From we can see, it crashes on creating gfx device, so at this point we can only suggest trying to update drivers